Professional Learning Customer Support

Below you will find answers to some of the most common request we hear as well as our getting started guide. If you do not see the answer to your question or need additional assistance, fill out the form below to contact Hoonuit Customer Service.

 

How do I use my Hoonuit PD?

Download our Getting Started with Hoonuit PDF that takes you through how to get started and key functionality of your Hoonuit subscription.

 

Frequently Asked Questions

Click on the question for a detailed response.

 

Verify that you are using the correct username and password combination. If you do not know your password, follow the forgot password option. Your institution may also use a unique link to log in to Hoonuit, so you may need to verify with them that you are using the correct URL. Still can’t access? Try to clear your cache/cookies on your browser or use a private/incognito window. Also, verify that 3rd party cookies are enabled on your browser.

Verify that you have completed the entire Hoonuit module, which includes the LearnIt, DoIt, ShareIt and ProveIt tabs. Use the green progress bar or the progress tracking in the module description to identify if the training has been fully completed or not. Upon completing any missing items, your certificate should generate within 15 minutes.

 

You can find your certificate of completion by clicking on your name in the upper right hand corner of the site and selecting “Certificates”. *You must be logged in to do this*strong> From there you will see all of the certificates you have earned and can email, download, print them from there.

At times, we may provide you a PDF to fill out then upload to the ShareIt. Try downloading the PDF first, then save it to your desktop with a new title that you can easily find again. Then go back to it and fill it out, finally saving your work when you're finished. In some cases, you may be required to fill out your own Word document with your reflection, then save and upload that to the ShareIt. If you continue to have trouble with our fillable PDF, you may create your own Word document and use that instead. You will need to make sure that it contains all the required information as the provided PDF.

Make sure that you are first typing in the title of your ShareIt. The Upload button will appear once you have entered a title.

Verify that you have 3rd party cookies enabled on your browser. Still not working? See the “What are the system requirements for Hoonuit” section below.

    • Use the current version of Chrome, Firefox and Internet Explorer.
      • We regularly monitor usage trends to ensure that we are testing and supporting the most recent and highly utilized browsers, including mobile.
    • All 3rd party cookies must be enabled to use:
      • Hoonuit website
      • LTI Tool
      • Blackboard Building Block
    • Pop-ups must be enabled to:
      • Download DoIts
      • View certificates of completion

Whitelist

Hoonuit

      • https://www.hoonuit.com
      • https://learnit-cdn.hoonuit.com
      • https://learnit.hoonuit.com
      • https://reports.hoonuit.com

Atomic Learning

      • https://www.atomiclearning.com
      • https://api.atomiclearning.com
      • https://charts.atomiclearning.com
      • https://quiz.atomiclearning.com
      • https://secure2.atomiclearning.com
      • https://static.atomiclearning.com
      • https://tracking.atomiclearning.com

Technical Partner Services

      • https://www.kaltura.com
      • https://cdnapi.kaltura.com
      • https://cdnapisec.kaltura.com
      • https://cdnsecakmi.kaltura.com
      • https://cfvod.kaltura.com
      • https://www.filestackapi.com
      • https://api.filestackapi.com
      • https://assets.filestackapi.com
      • https://dialog.filestackapi.com
      • https://hoonuitmediaservices.streaming.mediaservices.windows.net
      • https://hoonuitmedia.blob.core.windows.net
      • https://cdn--hoonuitmediaservices.streaming.mediaservices.windows.net

Content Delivery Networks

      • https://ajax.googleapis.com
      • https://fonts.googleapis.com
      • https://maxcdn.bootstrapcdn.com

If all domains have been whitelisted and you’re still experiencing issues you will want to check any web filtering systems that you may have to ensure that the domains are not being blocked within there as well. We see this on occasion with videos not playing.

 

Flash must be enabled to complete old ISTE assessments. This is not required for new ISTE.

 

CONTACT SUPPORT

Fill out the form below and we will be in touch soon.

Our support hours are Monday through Friday 8-5pm CST.
If your request is received outside of these times, we will respond during the next business day.